Elthorne 1st Tenant Housing Co-operative.
SECURING A BRIGHTER FUTURE FOR OUR RESIDENTS
WELCOME
A FEW WORDS ABOUT THE CO-OP
Ethorne First Housing was registered as a Cooperative in 1979.
Elthorne First is a small organisation, managed by a Management Committee, all of whom are volunteers, and has a very small staff team. It operates in a complex, challenging environment.
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ELTHORNE 1ST CO-OP PRIVACY POLICY
General Data Protection Regulation’ more commonly known as GDPR came into force in May 2018 to regulate and protect personal data held by organisations and to outline in a clear and concise way what the information held is used for. Please find below the Privacy Policy of the Elthorne 1st Co-op which outlines what information is held by the Co-Op and for what purpose: Please click on the Generic Privacy Notice Policy to Residents
LATEST NEWS
CLEANING
The Co-op continue to provide a high level of sanitising in all communal high traffic areas; intercoms, door handles and hand rails.
NEW BUILD
Start date: 22/02/21
The new build has been completed!
The Council are now in the process of allocating the homes.
Priority will be given to those who already live on the Elthorne Estate, and who are on Islington Council Housing Register.
There are 46 new homes.
All of which will be for social rent (orgianlly 22 homes were going to be for Private Sale, 9 for Shared Ownership and 15 Social Housing).
The appointed contractors were Mulalley & Co.
CONTACT US
158 St. John's Way,
London, N19 3RL
Our office hours are Monday's and Thursday's between 10am and 2pm, Tuesday's and Wednesday's between 8am and 4pm:
Tel: 0207 263 5756
Any queries between 3pm & 5pm, please phone Michelle on: 07950 612 187.
Also use this number to contact her on Wednesday's.
The Caretaker Scott is on site Mondays to Friday, 8am to 4pm. His contact number is 07944 274 013.
Michelle@elt-1st.co.uk
Trish@elt-1st.co.uk
Complaints Process
Stage one
When you make a formal complaint, it will be allocated to the Co-Op Manager to investigate if it is about a member of staff. If the complaint involves the Co-Op Manger, it will be investigated by a member(s) of the committee who will acknowledge the complaint within five working days. The complaint will be investigated and responded to within 10 working days.
If you have received a response and/or update and you are still dissatisfied, you can escalate the complaint to stage two of the council’s complaints process. It will be investigated by the council’s Corporate Customer Service team.
Stage two
The Corporate Customer Service team will consider your complaint and, if necessary, carry out an independent review. You can expect a response within 20 working days from their acknowledgement.
These investigations are carried out at the discretion of the principal complaints officer who will make a decision based on:
- what you are unhappy about with the stage one response
- information you provide that will help us to make a decision
- whether we will be able to achieve the result you want.
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