158 St. John's Way,

  London, N19 3RL

Our office hours are Monday's and Thursday's between 10am and 2pm,          Tuesday's and Wednesday's between 8am and 4pm:

Tel: 0207 263 5756

Any queries between 3pm & 5pm, please phone Michelle on: 07950 612 187. 

Also use this number to contact her on Wednesday's.

The Caretaker Scott is on site Mondays to Friday, 8am to 4pm. His contact number is 07944 274 013.

Michelle@elt-1st.co.uk

Trish@elt-1st.co.uk

Complaints Process

Stage one

When you make a formal complaint, it will be allocated to the Co-Op Manager to investigate if it is about a member of staff. If the complaint involves the Co-Op Manger, it will be investigated by a member(s) of the committee who will acknowledge the complaint within five working days. The complaint will be investigated and responded to within 10 working days.

If you have received a response and/or update and you are still dissatisfied, you can escalate the complaint to stage two of the council’s complaints process. It will be investigated by the council’s Corporate Customer Service team.

Stage two

The Corporate Customer Service team will consider your complaint and, if necessary, carry out an independent review. You can expect a response within 20 working days from their acknowledgement.

These investigations are carried out at the discretion of the principal complaints officer who will make a decision based on:

• what you are unhappy about with the stage one response
• information you provide that will help us to make a decision
• whether we will be able to achieve the result you want.