Registered in 1979 as a co-operative, Elthorne First is a small organisation, managed by a Management Committee, all of whom are all volunteers, and has a very small staff team. It operates in a complex, challenging environment.
Become a shareholder of Elthorne 1st Co-Op to improve your community and have a say in how your housing is managed.
It is important that residents become shareholders. The more people involved in the running of the Estate, the more accountable the Co-Op is to the Community.
Every resident, aged 18 years or over has the right to become a shareholder
All you have to do is contact the office, express your interest in becoming a shareholder, and your application will be scheduled as an agenda item at the next General meeting (there are four of these a year, one of which is the AGM, which is normally held in September or October).
As a shareholder, you can then elect new Committee members. You may want to join the Committee yourself.
How To Become A Board Member of The Committee
Shareholders can join the TMO Committee, vote at AGMs and inspect our accounts.
Board members become involved in community projects and get to see their ideas for improving the Estate come to life.
Joining the Committee means attending around eight committee meetings a year to collectively set objectives and strategies for Co-Op service delivery.
Scott’s hours are from 8.00am– 4pm Monday – Friday.
Scott's number is 07944 274 013
The Elthorne 1st Co-Op offers a Lumber Storage facility to its residents. If you wish to dispose of Lumber you should make contact with the Co-Op office or alternatively Scott the Caretaker who will explain where the Lumber should be positioned in order for the Caretaker to place it in the Lumber store awaiting collection by London Borough of Islington. If you require assistance with getting the lumber item to the Lumber Store you should request assistance from the Co-Op office.
Household Refuse should be disposed of in the following way depending on where you live on the Co-Op:
Partington Close – For those residents living in Partington Close the bin store is situated at the foot of block 24 – 44 Partington Close. For residents living in the block household refuse should be disposed of via the chute room. For larger items of household refuse or bags too big to fit down the chute the bin room is kept locked for the most part but all residents are issued with keys. In addition Scott, our caretaker leaves the room unlocked each Wednesday to allow for the paladin bins to be emptied. If a key for the bin room is required you should make contact with Scott on 07944 274 013, Michelle on 07950 612 187 or the Co-Op Office on 0207 263 5756.
St. John’s Way, Mulkern Road & Duncombe Road – For those residents living in the blocks on St. John’s Way and Mulkern Road household rubbish should be disposed of via the chute room situated in each of these blocks. If you do not live in one of the blocks or your entrance is situated on the street, or you live in one of the Duncombe Road blocks the Green Eurobins dotted along the Duncombe Road walkway (this runs to the rear of St. John’s Way blocks) is where you should dispose of your refuse. These bins are emptied every Monday.
All recycling materials should be placed in the Black bins that can be found on the Duncombe Road walkway and in Partington Close next to the Green. Collection of all Recycled materials takes place on Tuesdays.
Co-Op Emergency Mobile | 07950 612 187 |
Repairs Direct (LBI) | 0800 694 3344 (Freephone) |
Housing Benefit | 0207 527 4990 |
Noise Patrol (Day) | 0207 527 3231 |
Noise Patrol (Night) | 0207 527 3229 |
Holland Walk AHO | 0207 527 7480 |
Home Ownership Unit (LBI) | 0207 527 7715 |
Gas Emergencies (Transco) | 0800 111 999 |
Islington Police Station | 0207 704 1212 |
Thames Water | 0845 920 0800 |
Anti-Social Behaviour Hotline | 0207 527 7272 |
Pest Control (LBI) | 0207 527 3190 |
158 St. John's Way,
London, N19 3RL
Our office hours are Monday's and Thursday's between 10am and 2pm, Tuesday's and Wednesday's between 8am and 4pm:
Tel: 0207 263 5756
Any queries between 3pm & 5pm, please phone Michelle on: 07950 612 187.
Also use this number to contact her on Wednesday's.
The Caretaker Scott is on site Mondays to Friday, 8am to 4pm. His contact number is 07944 274 013.
Michelle@elt-1st.co.uk
Trish@elt-1st.co.uk
Complaints Process
Stage one
When you make a formal complaint, it will be allocated to the Co-Op Manager to investigate if it is about a member of staff. If the complaint involves the Co-Op Manger, it will be investigated by a member(s) of the committee who will acknowledge the complaint within five working days. The complaint will be investigated and responded to within 10 working days.
If you have received a response and/or update and you are still dissatisfied, you can escalate the complaint to stage two of the council’s complaints process. It will be investigated by the council’s Corporate Customer Service team.
Stage two
The Corporate Customer Service team will consider your complaint and, if necessary, carry out an independent review. You can expect a response within 20 working days from their acknowledgement.
These investigations are carried out at the discretion of the principal complaints officer who will make a decision based on:
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