Elthorne First Housing Tenant was registered as a cooperative in 1979
Registered in 1979 as a co-operative, Elthorne First is a small organisation, managed by a Management Committee, all of whom are all volunteers, and has a very small staff team. It operates in a complex, challenging environment.
LEASEHOLDER/LEASEHOLDER INFORMATION
As you will be aware the Elthorne 1st Tenant Co-Op manages the properties on behalf of the London Borough of Islington who are the Landlords.
As Leaseholders your Lease is with Islington Council and it is to them that you pay your Service Charges. Elsewhere on this Website there is information detailing the split of responsibility between the Elthorne 1st Co-Op and Islington Council. But for other Leasehold or Indeed Freehold information about Service Charges levied by Islington Council or Insurance Claims you should make contact with the Home Ownership Unit of Islington Council.
Furthermore any other queries you may have relating to your Leasehold/Freehold property surrounding dis-repair issues and/or permissions for alterations should be directed to the Home Ownership Unit on 0207 527 7715.
CONTACT US
158 St. John's Way,
London, N19 3RL
Our office hours are Monday's and Thursday's between 10am and 2pm, Tuesday's and Wednesday's between 8am and 4pm:
Tel: 0207 263 5756
Any queries between 3pm & 5pm, please phone Michelle on: 07950 612 187.
Also use this number to contact her on Wednesday's.
The Caretaker Scott is on site Mondays to Friday, 8am to 4pm. His contact number is 07944 274 013.
Michelle@elt-1st.co.uk
Trish@elt-1st.co.uk
Complaints Process
Stage one
When you make a formal complaint, it will be allocated to the Co-Op Manager to investigate if it is about a member of staff. If the complaint involves the Co-Op Manger, it will be investigated by a member(s) of the committee who will acknowledge the complaint within five working days. The complaint will be investigated and responded to within 10 working days.
If you have received a response and/or update and you are still dissatisfied, you can escalate the complaint to stage two of the council’s complaints process. It will be investigated by the council’s Corporate Customer Service team.
Stage two
The Corporate Customer Service team will consider your complaint and, if necessary, carry out an independent review. You can expect a response within 20 working days from their acknowledgement.
These investigations are carried out at the discretion of the principal complaints officer who will make a decision based on:
- what you are unhappy about with the stage one response
- information you provide that will help us to make a decision
- whether we will be able to achieve the result you want.
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