Elthorne First Housing Tenant was registered as a cooperative in 1979
IMPORTANT INFORMATION
Elthorne 1st Co-Op is responsible for the day to day running of the properties that form part of the Management Agreement with the London Borough of Islington who remain the Landlords of the properties we manage.
As such there is a split in responsibility between those items of repair that fall under the remit of the Co-Op and those items that remain with London Borough of Islington. To assist you with identifying where the responsibility lies please refer to the list below.
Please bear in mind that all heating and hot water dis-repairs remain the responsibility of Islington Council and any problems with loss of heating and or hot water should be reported to the council repair line on 0800 694 3344.
You may if you wish report it via the Co-Op office who in turn will notify Islington Council, but if the loss is experienced late evening or at the weekends when the Co-Op office is closed please report on the above number.
A SUMMARY OF THE SPLIT RESPONSIBILITIES FOR THE DWELLINGS BETWEEN ELTHORNE FIRST TENANT COOPERATIVE AND ISLINGTON COUNCIL
Responsibility for the TENANTED units
Elthorne First Co-Op | Islington Council |
Day to day plumbing | Heating repairs |
Day to day internal woodworks repairs | Building repairs (Inc. roofs and external brickwork) |
Water tanks | External painting (cyclical maintenance) |
Internal electrical works | TV aerial |
Communal block lighting | Kitchen replacement |
Windows repairs | External drainage form property |
Estate sweeping | Grass cutting / weeding |
Estate litter picking | Tree pruning |
Lumber clearance assistance | External column lighting |
Communal window cleaning | Electrical smoke alarms |
Bathroom repairs etc. | Estate road maintenance |
Fence repair | |
CCTV camera maintenance |
Responsibilities for LEASEDHOLD units
Elthorne First Co-Op | Islington Council |
Estate sweeping and litter picking | Heating repairs (for those on communal heating system) |
Estate sweeping and litter picking | Tree pruning |
Sweep and clean communal areas of blocks | Communal redecoration of blocks and estate |
Lumber clearance assistance | Communal door repair |
Fence repair | TV aerial |
Assist with reporting general repairs to LBI | |
Report estate drainage | Estate drainage |
CCTV maintenance | Estate road maintenance |
Responsibilities for the FREEHOLD units
Elthorne First Co-Op | Islington Council |
Reporting of heating repairs to LBI | Heating repairs for those on communal heating system |
Estate sweeping and litter picking | Grass cutting / weeding |
Lumber clearance assistance | |
Reporting external drainage repairs to LBI | Estate drainage |
CCTV Maintenance | Estate road maintenance |
CONTACT US
158 St. John's Way,
London, N19 3RL
Our office hours are Monday's and Thursday's between 10am and 2pm, Tuesday's and Wednesday's between 8am and 4pm:
Tel: 0207 263 5756
Any queries between 3pm & 5pm, please phone Michelle on: 07950 612 187.
Also use this number to contact her on Wednesday's.
The Caretaker Scott is on site Mondays to Friday, 8am to 4pm. His contact number is 07944 274 013.
Michelle@elt-1st.co.uk
Trish@elt-1st.co.uk
Complaints Process
Stage one
When you make a formal complaint, it will be allocated to the Co-Op Manager to investigate if it is about a member of staff. If the complaint involves the Co-Op Manger, it will be investigated by a member(s) of the committee who will acknowledge the complaint within five working days. The complaint will be investigated and responded to within 10 working days.
If you have received a response and/or update and you are still dissatisfied, you can escalate the complaint to stage two of the council’s complaints process. It will be investigated by the council’s Corporate Customer Service team.
Stage two
The Corporate Customer Service team will consider your complaint and, if necessary, carry out an independent review. You can expect a response within 20 working days from their acknowledgement.
These investigations are carried out at the discretion of the principal complaints officer who will make a decision based on:
- what you are unhappy about with the stage one response
- information you provide that will help us to make a decision
- whether we will be able to achieve the result you want.
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